Sil Tyres recommends that you print out and keep a copy of these terms and conditions for future reference.
These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights.
This site is owned and operated by Sil Tyres (Sil Tyres)', 'we' or 'us' or 'our'). If you have any questions or comments with regard to these terms and conditions please phone 0121 4481 800 (Monday–Friday, 08:30 to 17:30)
These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.
31/40 Warner Street
The Contract Between Us
Any contract for purchases made through the website will be with Sil Tyres. Sil Tyres must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.
Once payment has been received Sil Tyres will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Sil Tyres acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.
Sil Tyres is entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.
These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.
Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
These terms and conditions only cover the Sil Tyres website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.
Sil Tyres own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.
You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.
While we will use reasonable endeavours to verify the accuracy of any information we place on the Sil Tyres website, we make no warranties, whether express or implied in relation to its accuracy.
We make no warranty that the Sil Tyres website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.
We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Sil Tyres website.
Sil Tyres accepts payment by Visa, MasterCard, American Express, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK Pounds. Your payment card company will perform any currency conversion.
Availability of Goods You Order
If Sil Tyres has insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by Sil Tyres from your credit card will be re-credited to your account. The refund will be made as soon as possible and in any event within 30 days of your order. Sil Tyres will not be obliged to offer any additional compensation for disappointment suffered.
Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.
Changes to This Agreement
Sil Tyres reserves the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.
Subject to your statutory rights (which shall not be affected by this provision), it is not possible to offer refunds after purchase for any parts that have been used on your car. If you believe that a tyre or wheel We have fitted is faulty, We will offer you the option of purchasing a replacement while the original part is sent to the manufacturer for analysis. If the manufacturer confirms that the product is faulty the cost of your replacement purchase will be refunded.
We are conscious that you trust us with your private information which is necessary to process your order. Other than where stated within these Terms and Conditions and with our chosen payment card service provider, you have our assurance that your information will not be shared with other organisations outside the Group, unless those organisations are working on behalf of Us or We are compelled to do so by law.
Customer Surveys / Other Goods & Services
Our commitment to improving customer service includes our Customer Survey Team (operated on behalf of Us by a selected independent company) telephoning a number of customers each day to ask about the standard of service they have received. During this call, the Team may also draw your attention to selected goods or services offered by that company.
We may also contact you to advise of other goods and services that may be of interest to you.
If you do not wish to receive such calls, please let us know, giving your full name and address and the invoice reference number:
• call the Customer Helpline on 0121 4481 800
• write to Customer Service at Sil Tyres, 31/40 Warner Street, Digbeth, Birmingham, United Kingdom, B12 0JG
Your Data Protection Rights
Individuals may obtain details of their own data which is held and/ or processed by us. For details of how to obtain such details, for which a charge will be made, please contact Customer Service.
If you prefer that We do not contact you with further information or disclose any non-public personal information about you to any non-affiliated third parties, other than required by law, you may opt out.
To opt out, please write to our Customer Sil Tyres, 31/40 Warner Street, Digbeth, Birmingham, United Kingdom, B12 0JG
Please include your name, address, and other identification information and any other applicable information. Your request will apply to any of the information We have obtained in any transaction.
It may take between 48 - 72 hours from the time We receive your request to opt-out and to remove you from our database. Please be aware that you may still receive offers during the period that your request is being processed.
This Policy covers how We treat personal information that it collects and receives, including information related to your use of our goods and services. Personal information is information you provide about yourself that is personally identifiable like your name, address, email address, or phone number and that is not otherwise publicly available. This Policy does not apply to the practices or the content of websites of companies that We link to or does not own or control.
Information We Collect
As We sell, service and install goods with safety implications, We need to hold your contact details in the event that We need to inform you of a product or service recall.
Additionally, in order to ensure that consumers get the very best service; We collect demographic information, web pages visited and other consumer-volunteered information from sources such as forms, survey information and/or site registrations. Request forms may require users to give us information such as your name, address, phone number, e-mail address, certain financial and credit-related information.
The information you provide to us also helps us in the development or referral of goods and services that We believe will meet the continuing needs of our customers. Collected information is used to improve the content of our website, customise the content and/ or layout of our website for individual users, and to contact users for marketing purposes as well as this information is used to route requests to our auto dealer network, fulfilment and marketing partners.
We automatically receives and records information on our server logs from your browser, including your IP address, cookie information, and the page you request. We use information for the following general purposes:
• to customise content you see;
• fulfil your requests for goods and services;
• improve our services;
• contact you;
• conduct research, and
• provide anonymous reporting for internal and external clients.
Information We Share With Others
We may use third parties to assist with the provision of goods and/or services which are purchased and/or booked through this website. We may need to forward certain of your personal information to such third parties for the purpose of providing such goods and/ or services only.
We may decide to share your personal information with trusted marketing partners who work on behalf of or with Us under confidentiality agreements. These companies may use your personal information to help us communicate with you about offers from us or to inform you about their goods and services.
Occasionally, when We are not able to directly fulfill your request, We may forward your request for information to another reputable partner. In those cases where We decide to share your information with marketing partners, these companies do not have any independent right to share this information with any other parties.
Third Party Websites
Although this site is intended for the use of adults, and is not of likely interest to children, the forms on this site are capable of collecting online contact information from children who furnish it without prior parental consent or parental notification. Upon discovery and/ or notification of any information supplied to Us by children, We shall delete such information held by it.
Cookies are small text files that are placed on your computer by websites when you visit them. They are widely used in order to make websites work, or work more efficiently, as well as provide information to the owners of the site.
The cookies We use are essential for parts of the site to operate, in particular our quotation system. You may delete and block all cookies from our sites, but parts of the site will not function correctly. If you choose to turn cookies on, remember to sign off when you finish using a shared computer.
All our cookies have a life that spans only the length of your session with our website, sometimes shorter, in particular if you are using one of our booking engines. If you close your browser and leave our site all cookies expire with the exception of the cookie named “Your Cookie Settings” which has a life span of 365 days and necessary to store your cookie settings for this site.
The cookies used on this website have been categorised using best practice. A list of all the cookies categories used on this website are set out in the list below.
These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.
These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. They are only used to improve how a website works.
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
Additional Cookie Categories
When you visit a site you may notice some cookies that aren't related to that site. If you go on to a web page that contains external content, for example from Google Maps, you may be sent cookies from these websites. The original site does not control the setting of these cookies, so it is suggested you check the third-party websites for more information about their cookies and how to manage them.
Adobe Flash Player used for videos uses Flash cookies (also known as Local Shared Objects) to help improve your experience as a user. Flash cookies are stored on your device in much the same way as usual cookies, but they're managed differently by your browser.
If you wish to disable or delete a Flash cookie, see Adobe Flashplayer Security Settings (opens in a new window). Please note that if you disable Flash cookies for a site you will be unable to access certain types of content on the site, such as videos.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org.
We understand the importance of the security of your data. When applicable, We use the latest SSL (Secure Socket Layer) encryption technology to protect sensitive personal or financial information during transmission. This allows your personal information to be submitted in a secure environment while reaching the intended parties. An SSL-capable web browser is needed to support this encryption technology.
Online Payment Security
We treat the security of your personal and payment details with paramount importance. We provide protection in a number of ways:
• We use PayPal as our payment gateway for the secure authorisation and processing of your credit or debit card payments.
• We do not store your payment card information on our servers, nor do any of our personnel have access to your card information.
• Please Refer to PayPal Terms and Conditions for more information.